Returns & Exchanges
At Brew Tea Co., we want you to love your tea as much as we do, which is why we offer a 30-day satisfaction guarantee on all our blends and accessories. If your order isn't quite right, we are here to help with a straightforward return or replacement process.
Contact Our Team
Send an email to our support team with your order number and the reason for your return to initiate the process.
Prepare Your Package
Ensure the items are in their original packaging; for food safety, tea pouches must remain unopened and sealed.
Ship It Back
Affix the provided return label to your parcel and drop it off at any authorized shipping location or local post office.
Receive Your Refund
Once our warehouse inspects the return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing